Contact Vendaru
We're here to help with anything to do with sending or delivering a parcel through Vendaru.
The quickest way is the Help form. You can use it without signing in. If you're signed in to the app, you can also open Help there, see your tickets and read our replies.
Emergency? If someone is in danger, call 999. Vendaru can't respond to emergencies.
General and customer enquiries
Email: support@vendaru.com [OWNER TO CONFIRM: mailbox exists and is monitored]
Reply time: [OWNER TO CONFIRM: how quickly we reply, and which days]
Courier account support
Questions about registering as a courier, accepting jobs or a job's status?
Email: couriers@vendaru.com [OWNER TO CONFIRM: mailbox exists and is monitored]
Privacy and legal
For data requests, such as access, correction or deletion (you can also download your data and delete your account in the app):
Email: privacy@vendaru.com [OWNER TO CONFIRM: mailbox exists and is monitored]
Company details
Vendaru
Legal entity and company number: [OWNER TO CONFIRM: registered company name and number]
Registered office: [OWNER TO CONFIRM: registered office address]
ICO registration: [OWNER TO CONFIRM: ICO registration number]
Complaints
If something has gone wrong, tell us through Help. We will acknowledge your complaint within [OWNER TO CONFIRM: proposed: 2 working days] and aim to give you a full reply within [OWNER TO CONFIRM: proposed: 14 days]. For complaints about personal data you can also contact the Information Commissioner's Office. See also the Refund & Cancellation Policy.